3. Subscription renewals and changes

If you purchased your Subscription online from the Lumion Website, you can change your Subscription product via your Lumion Account. For any further assistance, please contact Customer Care.

If you purchased your Subscription via one of our local Lumion Partners, please contact your point of purchase.

Your Subscription is set to auto-renew by default if purchased directly from the Lumion Website.

To manage your Subscription, please access your Lumion Account or contact Customer Care. If you purchased your Subscription via one of our local Lumion Partners, please contact them directly for the renewal.

The renewal is available 14 days prior to the expiry of the Subscription term and an additional 14-day grace period is offered after the expiry date.

See also:

• Knowledge Base:  What does the status of a license in the Lumion Account mean?

If your Lumion Subscription is still in the Grace period, it can be renewed after expiration. However, once the Grace period is over, the Subscription becomes Deactivated and you will require to purchase a new one.

See also:

• Knowledge Base:  What happens when your Lumion Subscription License Key expires?

Subscriptions purchased through a Lumion Partner can only be renewed by reaching out to them and the Auto-renew option is off by default. 

Find the pricing details for renewal on the Buy Lumion page or contact the local Lumion Partner.

When you buy a Subscription to Lumion, it will auto-renew after the term expires. You can disable the renewal in your Lumion Account.  If you wish to cancel your Subscription, you may do so during any moment of your term.  However, your Subscription will remain valid until the expiration date.

If you purchase your Subscription via one of our Authorized Resellers/Partner, please reach out to them directly.

• Lumion Website: Local Lumion Partner

If you did not enable auto-renew, your Subscription will automatically end after either one or three years, depending on the plan you purchased.

Purchases of Act-3D software come with a 14-day refund policy. After the 14-day period, we are unable to provide you with a refund should you stop or discontinue your Subscription before the renewal date.

Please see the above question, 3.4 When and how can a Subscription be canceled?

The Subscription is valid until the term expires. Refunds are possible within 14 days from the purchase date.

You will be notified by email to your registered email address we have in our records.

If that address is no longer valid, please Contact Us.

See also:

• Knowledge Base:  What happens when your Lumion Subscription License Key expires?

See also the above question: 3.4 When and how can a Subscription be canceled?

Yes.

Currently, 14 days after the date of expiry.

See also:

• Knowledge Base:  What happens when your Lumion Subscription License Key expires?

Thanks for your continued interest and plan to use Lumion.

Unfortunately, the grace period for you has now finished and your Subscription License Key has been invalidated.

You need to purchase a new Subscription with a new License Key.

That also means you will need to uninstall the current Lumion version you have and download and install the new one you purchased. You do that via your Lumion Account once the purchase has been completed.

See also:

• Knowledge Base:  What happens when your Lumion Subscription License Key expires?

Subscription License Keys cannot be merged. If you have multiple Subscription License Keys, you can allow one of them to expire and adjust the number of Seats on the other(s). 

• When bought directly via the Lumion Website: log into your Lumion Account and adjust the number of Seats. For any questions, please contact Customer Care.
• When bought via a local partner/reseller: please reach out to your Local Lumion Partner and request a Seat adjustment.