You have tried to reset the password on your Lumion Account by clicking on the Forgot Password link, but no password reset email is received.

Here's why:

• The most likely reason is that you do not have a Lumion Account.
• You need to first create a Lumion Account manually yourself. 
• If no account has been created, then it is not possible to send you a reset password for it.
• The account and the Forgot Password are based on a valid email address.

Please create a Lumion Account first:

A Lumion Account is not created for you automatically upon acquiring Lumion. To create an account please follow the steps in this article:

• Knowledge Base:  What is a Lumion Account?

If you are still having problems accessing your Lumion Account, please contact us:

Contact Us

See Also:

• Knowledge Base:  Why can't I access my Lumion Account?
• Knowledge Base: How do you change your Lumion Account password?