[SR] Adding seats to an existing subscription

1. Question

1.1 User wants to know how to add Seats since its no longer possible via the webpage.

2. Standard Reply
2.1 Answer

Hi.

Thanks for contacting us.

Sorry to hear you are having trouble adding Seats to your License Key.

Please see our article:

Knowledge Base: How do you buy additional Seats?

The 'Add Seats' option only shows up in the account settings when the email address used to create the Lumion Account is the same address registered to the License Key on our systems (the one that was used to make the purchase).

In this case, that would be x@x.

So simply create a Lumion Account with that address and you will see the Manage Seats option in the License Key settings page (see section1.3.3 of this article).

Here's how to create an account and register the Subscription License Key:

Knowledge Base: How do you register a License Key on your Lumion Account?

Let us know if anything is unclear.

3. Cause/Background information:
3.1 Reference:

https://lumion.zendesk.com/agent/tickets/52867