Beginning with version 2025.1, all users will be required to log in with a Lumion Account when launching Lumion for the first time. That includes those using a Studio (Floating) or Faculty (Floating) License Key.
If you are already using a Named-User license or a Trial, the way you access Lumion does not change, and you likely already have an Account.
If not, don't worry, it's a quick and easy process. See this article for more information on how to set up and use your Lumion Account:
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Knowledge Base: What is a Lumion Account?
Login via Google is also supported for quick access.
Note: Users who have installed or activated Lumion with a Studio License Key do not need to have the license Registered on or assigned to their Lumion Account. All they need is the Account itself for access.
Why This Change?
This step is essential for accessing Lumion Cloud, our new visual project collaboration platform.
Lumion Cloud lets you upload and share renders, get feedback, and manage approvals in one centralized space. Your Lumion Account is what connects you to that experience, securely and seamlessly.
Learn more about Lumion Cloud below:
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Knowledge Base: What is Lumion Cloud?
We're also future-proofing Lumion by unifying how users access our tools. Logging in makes it easier for us to support new features, customization options, and integrations moving forward.
Troubleshooting login issues
If the browser is not starting when attempting to sign in to Lumion, even after clicking on 'relaunch browser', please try the following before clicking on 'relaunch browser' :
1. Disable all the browser plugins to rule out a conflict with one of the plugins.
2. Try clearing the browser's cache, function key F5, or Ctrl + F5. You can access this setting in your browser by pressing Ctrl + Shift + Delete.
3. Try setting a different browser as the default one via Windows settings. Here's how to do that:
- External Link: Change Default Apps in Windows
Make sure to check the browser assigned under HTTPS:
In case the problems persist, please contact us to get help:
- Knowledge Base: Contact Lumion Technical Support
See Also:
- Knowledge Base: Why can't you access your Lumion Account?
- Knowledge Base: Why are you not able to Reset the Password on a Lumion Account?
- Knowledge Base: Named-User based Login for Lumion Pro and Lumion View
- Knowledge Base: What options does your Lumion Account provide?