Contact Us
- Need to get in touch with us?
- Contact Lumion Technical Support
- Contact Lumion Sales Support
- No License Key? Reach out to us here
- How does Lumion's Customer Care work?
Lumion Account
- Named-User based Login for Lumion Pro and Lumion View
- What options does your Lumion Account provide?
- What does the status of a license in the Lumion Account mean?
- How do you change your Lumion Account password?
Latest News
- News: Lumion 2025.0.2 is now Available [10 July 2025]
- Lumion 2025.0: Release Notes
- Lumion 2025 Pro Student is now available for Students and Faculty
- Transitions from prior versions to using Lumion 2025
Sales Questions
- How do you buy a Lumion License Key?
- Can you convert a current perpetual license to a subscription license?
- How do you buy additional Seats?
- Who do you contact about your order or the payment process?
Subscriptions
- 1. Lumion Subscription Licenses
- 2. Purchasing, Prices and Payment
- 3. Subscription renewals and changes
- 4. Lumion Perpetual Licenses
- 5. On Lumion products, Trials and Subscriptions
New User Questions
- Do you have a Getting Started checklist?
- Can you use your CAD software with Lumion?
- Is there a Trial of Lumion?
- How can you learn to use Lumion?
- How do you get a free Educational License Key for Lumion?
Learning Resources
- Your Guide to Learning Lumion
- Do you have any guides to learning Lumion?
- Learn how to get the most out of Lumion with our Video Tutorials
- How to render realistic interior scenes
System Requirements Questions
- What kind of computer does Lumion need?
- What kind of computer does Lumion 2024 and newer need?
- Which graphics card do you need for Lumion 2024 and 2025?
- Which laptop PCs do you recommend for Lumion 2024 and newer?
- Can you install Lumion on a Mac?
Download & Installation Questions
- How do you get the email with your Lumion License Key information?
- Download Lumion or Lumion Pro
- How does the Updater for Lumion work?
- Do you have a Question on Downloading or Installing Lumion?
License and General Product Questions
- Where is the Getting Started email?
- How do you apply for a valid License Key?
- What happens when your Lumion Subscription License Key expires?
Import & Export Questions
- What CAD software is compatible with Lumion?
- How do you import a model from your CAD software?
- What Lumion plugins are there for CAD software?
- How do you get help with import/export questions?
- How do you Re-Import a model in Lumion 9 and newer versions?
General Questions
- General Questions: Other FAQ's
- Where can I find information about version changes?
- How do you get Lumion?
- How do you provide feedback on Lumion?
- What are the keyboard shortcuts in Lumion 2024 and newer?
Build Mode Questions
- How do you use the Scene Inspector in Lumion 2025?
- How does the Performance Center work?
- How do you Search for a model in the Lumion Library?
- Is there a list of all the keyboard shortcuts in Lumion?
- One-click 3d looking Rooms with Parallax Interiors
Library Content
- Which content is available in the Model & Material Libraries in Lumion 2025?
- What Models/Objects are in the Lumion Library 2025? Gallery
- What Models/Objects are in the Lumion Library 2025? Search Table
- Which trees and plants are available in Lumion?
- How do you get more 3D People?
Movie & Photo Mode Questions
- How do you use the Ray Tracing Effect?
- What Aspect Ratios and Resolutions are available in Lumion?
- How do you render a Photo or Movie with portrait proportions?
- Photo Mode: Other Tips and FAQ's
- Movie Mode: Other Tips and FAQ's
Material Questions
- Water Materials in Lumion 2025 and newer
- How do Auto-Converted Materials work in Lumion?
- The New Glass Material for Lumion 2024 and newer and the Glass setting for Ray Tracing
- How do you use the Material Editor in Lumion 2023 and newer?
- What do the properties of the Standard Material mean in Lumion 2023 and newer?
Rendering Questions
- How does the AI Upscaler work in Lumion?
- How do you render the Ray Trace reflections for Lumion Animated Objects in Lumion 2023?
- Is 'render farm' or 'render node' functionality available in Lumion & Lumion Pro?
- How do you replace the sky with a photo?
- Which resolutions are available for Ray Trace rendering in Photo Mode?
Panorama Mode Questions
- What do the render settings mean in Panorama Mode?
- How do you render using Ray Tracing for 360 VR Panorama?
- How do you render 360 Panoramas in Lumion for use with Oculus Quest 2 headsets?
- How do you embed a MyLumion Panorama image on your own website?
- How do you embed a monoscopic Panorama image on Facebook?
File & BackUp Questions
- How do you migrate Projects and Files to Lumion 2025 and newer?
- How do you see a Lumion file when it was saved to a mapped network drive but the drive is no longer visible in Lumion?
- Where are Projects and Imported Models saved to in Lumion?
- Why does Lumion need access to your computer's Documents folder?
- How do you change the location of the Lumion-documents folder (Lumion 2023 and newer)?
Troubleshooting
- Why are you not able to get past the EULA screen?
- How can you fix a blank screen when opening Lumion?
- How do you provide a Diagnostics Report?
- How do you provide a Lumion Error and/or Importers Log file?
- Why is your computer using an integrated graphics chip instead of the dedicated graphics card?