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Knowledge Base
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Sales Questions
- How do you buy a Lumion License Key?
- Who do you contact about your order or the payment process?
- Do you have to pay sales tax?
- How do you buy additional Seats?
- How can you get a Student License Key?
- Are Lumion updates free?
New User Questions
- Quickstart Tutorial: Welcome to Lumion 9
- Is there a Trial version of Lumion?
- How do you get technical support?
- How can you learn to use Lumion?
- Is there an educational or student version of Lumion?
- How do you register as a new Support Center user?
System Requirements Questions
- What kind of computer does Lumion need?
- Which graphics card do you need?
- Which power supply do you need?
- Which laptop PCs do you recommend?
- Which version of Windows do you recommend?
- Can you install Lumion on a Mac?
Installation Questions
- Why is the Download Manager not working?
- How do you resolve an 'Access is denied' error when trying to download the Lumion Download Manager?
- How do you get the email with the Lumion download link?
- How do you install the latest system software required to run Lumion?
- Which domains and ports does Lumion need access to?
- How many computers may you install Lumion on?
License Questions
- How do you release a Lumion License Key?
- How do you upgrade your License Key?
- Can you merge License Keys?
- How does the license system work?
- Is it possible to upgrade from Lumion to Lumion Pro?
- Can you open and render a Lumion Pro scene in Lumion - and vice versa?
Troubleshooting & Errors
- Why are Photos or Movies not being saved?
- Why is the Download Manager not working?
- How do you resolve errors, crashes and glitches in Lumion?
- How do you resolve anti-virus and firewall problems?
- How do you release a Lumion License Key?
- How do you resolve a 'GPU device instance has been suspended' error?
Import & Export Questions
- Where can you download Lumion plug-ins for your CAD software?
- How do you import a model from your CAD software?
- Model import guidelines for SketchUp
- Model import guidelines for Revit and Revit LT
- Model import guidelines for ArchiCAD
- Model import guidelines for AutoCAD
General Questions
Build Mode Questions
- Why are Spotlights not casting shadows?
- Why is your model far away from where you place it?
- How do you remove the Lumion Terrain from a swimming pool?
- How do you make a model blend in with the Lumion Terrain?
- Why are trees and plants invisible or not looking detailed enough?
- Why does the light from Omni Lights, Fill Lights and Area Lights pass through models?
Movie & Photo Mode Questions
- How do you animate a door?
- How do you animate the sun?
- How do you create a walkthrough video at eye level?
- How do you animate the construction process of a building?
- Why is your model being clipped in front of the camera?
- How do you render a Photo with portrait proportions?
Material Questions
- How do you prevent Foliage leaves from being too far apart on your model?
- How do Normal Maps work in Lumion?
- How do you copy, paste, save and load materials in Lumion 9.0 and newer versions?
- How do you copy, paste, save and load materials in Lumion 8.5 and older versions?
- Why has my material got a red tint?
- How do you get glass to cast shadows?
Rendering Questions
- How do you make Lumion render faster?
- Why are shadows from cars and people not moving in your Movies?
- Why are Movies sometimes darker than Photos?
- Why does the lighting flicker in some Movies?
- Why do the shadows flicker in some Movies?
- How do you render the camera keyframes in your Movie as Photos?
Panorama Mode Questions
- What do the render settings mean in Panorama Mode?
- How do you embed a MyLumion Panorama image on your own website?
- How do you embed a monoscopic Panorama image on Facebook?
- How can I view a MyLumion Panorama without an internet connection?
- Why is the MyLumion project you uploaded not loading?
- Why does the upload to MyLumion never finish?