How can we help?
Knowledge Base
Lumion Account
- What is a Lumion Account?
- How do you register a License Key on your Lumion Account?
- Why can't I access my Lumion Account?
- Why are you not able to Reset the Password on a Lumion Account?
- How do you change your Lumion Account password?
- Where can you find your Lumion License Key?
Latest News
- Lumion 11.5.1.2 Hotfix (only for Lumion 11.5.1)
- Lumion 11.5.1 Release Notes
- Lumion 11.5.1: Everything you need to know
- Lumion 11.5: Release notes
- Lumion 11.5: Everything you need to know
- Lumion 11.3.1: Release Notes
Sales Questions
New User Questions
- Is there a Trial of Lumion?
- How do you get support?
- How can you learn to use Lumion?
- What CAD software is compatible with Lumion?
- How do you get a free Educational License Key for Lumion?
- How do you import a model from your CAD software?
Learning Resources
System Requirements Questions
- What kind of computer does Lumion 11 need?
- Should you use Game-Ready or Studio drivers for NVIDIA graphics cards?
- Which graphics card do you need for Lumion 11?
- Which power supply do you need?
- Which laptop PCs do you recommend?
- Which version of Windows do you need?
Download & Installation Questions
- Where can you download Export/Import plug-ins for your CAD software?
- How do you start Lumion Trial when it says it has expired?
- How do you fix a "RegSvr32 failed with exit code 0x3" error when Installing Lumion?
- How can you fix 'Error 5: Access is denied' when installing Lumion?
- How do you get the email with the Lumion download link?
- Why is the Download Manager not working?
License Questions
- How do you release a Lumion License Key?
- How do you upgrade your License Key?
- Can you merge License Keys?
- How does the license system work?
- Is it possible to upgrade from Lumion to Lumion Pro?
- Can you open and render a Lumion Pro Project in Lumion - and vice versa?
Troubleshooting
- Guide: Windows settings - Increase TdrDelay to stop Windows from closing Lumion during long operations
- How do you generate a Microsoft System Information report?
- Why does "StyleTransfer.dll" error appear after installing or updating Windows 10 to the May 2020 Release (v2004)?
- How can you fix a blank screen when opening Lumion?
- Why does the camera pause at every keyframe in Lumion 10.3?
- Why does the map window in the OpenStreetMap function not display the map in Lumion 8.5 and older versions?
Import & Export Questions
- What Lumion plugins are there for CAD software?
- Where can you download Lumion plug-ins for your CAD software?
- How do you import a model from your CAD software?
- Model import guidelines for Revit and Revit LT
- Model import guidelines for SketchUp
- Model import guidelines for ArchiCAD
General Questions
- How can you improve performance within Lumion?
- How can I get more 3D People?
- Is there a list of all the keyboard shortcuts in Lumion 11?
- How do you resolve anti-virus and firewall problems?
- How do you add an exclusion for Lumion in Windows Defender and Windows Firewall?
- Which content is available in the Model & Material Libraries?
Build Mode Questions
- How do you transfer objects or scenes from one Project to another Project?
- How do I get rid of what looks like a ghost model in my Project?
- How can I ensure that all of the 2D text has the same size?
- Why are Spotlights not casting shadows?
- Why is your model far away from where you place it?
- How can I find the Group Icon?
Movie & Photo Mode Questions
- How do you render two Clip Sets at the same time to a single MP4 file?
- How do you change the Sun Effect settings when you use the Real Skies Effect?
- How do you copy a Photo camera view to another Project?
- How do you animate a door?
- How do you animate the sun?
- How do you create a walkthrough video at eye level?
Material Questions
- How do Normal Maps work in Lumion 10 and newer versions?
- How do Normal Maps work in Lumion 9 and older versions?
- How do you copy, paste, save and load materials in Lumion 10 and newer versions?
- How do you copy, paste, save and load materials in Lumion 9.0-9.5?
- How do you copy, paste, save and load materials in Lumion 8.5 and older versions?
- How do you prevent Foliage leaves from being too far apart on your model?
Rendering Questions
- How can you get better Frames per Second (FPS) even though you have a very good PC?
- How do you render a Project without any sun shadows?
- How can you reduce rendering times?
- How do you replace the sky with a photo?
- Why are shadows from cars and people not moving in your Movies?
- How do you make an underwater look?
Panorama Mode Questions
- How do you render 360 Panoramas in Lumion for use with Oculus Quest 2 headsets?
- What do the render settings mean in Panorama Mode?
- How do you embed a MyLumion Panorama image on your own website?
- How do you embed a monoscopic Panorama image on Facebook?
- Why is the MyLumion project you uploaded not loading?
- Why does the upload to MyLumion never finish?
File & Back-Up Questions
- What can you do if you get load, save or overwrite problems for your Project file?
- How can you delete the contents for the Imported Model Library folder?
- How do you transfer your Lumion settings and files to a different PC?
- How do you migrate to a newer version of Lumion?
- How do you load a Lumion Project on a different PC?
- Why can't you open a Project from the Lumion Trial version in other versions of Lumion?