How can we help?
Knowledge Base
Lumion Account
- What is a Lumion Account?
- What options does your Lumion Account provide?
- What does the status of a license in the Lumion Account mean?
- How do you register a License Key on your Lumion Account?
- How do you change your email address for your Lumion Account?
- Why can't you access your Lumion Account?
Latest News
- Lumion 2024: Update to 24.4 - Release Notes
- Lumion 2024.0: Release Notes
- Release Notes for Lumion View 2025.0
- Other Questions for News and Release Information: FAQ
- Lumion 2024: Update to 24.3 - Release Notes
- Lumion 2024: Update to 24.2 - Release Notes
Sales Questions
- Do you have to pay sales tax?
- How do you buy a Lumion License Key?
- Can I purchase a Perpetual License Key?
- Can you convert a current perpetual license to a subscription license?
- How do you buy additional Seats?
- Are Lumion updates free?
Subscriptions
New User Questions
- Do you have a Getting Started checklist?
- Can you use your CAD software with Lumion?
- Is there a Trial of Lumion?
- Do you have details to compare the features of Lumion Standard and Lumion Pro?
- How do you get a free Educational License Key for Lumion?
- How can you learn to use Lumion?
Learning Resources
System Requirements Questions
- What kind of computer does Lumion need?
- What kind of computer do I need to run Lumion View?
- Which laptop PCs do you recommend for Lumion 2024?
- What kind of computer does Lumion 2024 need?
- Which graphics card do you need for Lumion 2024?
- Can you install Lumion on a Mac?
Download & Installation Questions
- Do we have an offline installer?
- Do you have a Question on Downloading or Installing Lumion?
- Download Lumion or Lumion Pro
- How does the Updater for Lumion work?
- What file space do I need to download, install and use Lumion?
- How many computers may you install Lumion on?
License and General Product Questions
- Students: Application for License Key: Other FAQ's
- How do you apply for a valid License Key?
- What happens when your Lumion Subscription License Key expires?
- How do Subscription Licenses work?
- How does the License System work?
- Why are Project files from the student and commercial editions of Lumion not compatible between each other?
Import & Export Questions
- How do Auto-Converted Materials work in Lumion?
- How do you import Lights from your CAD software?
- What CAD software is compatible with Lumion?
- What Lumion plugins are there for CAD software?
- How do you import a model from your CAD software?
- How do you get help with import/export questions?
General Questions
- General Questions: Other FAQ's
- Where can I find information about version changes?
- How do you get Lumion?
- How do you provide feedback on Lumion?
- What models are in the Lumion Library?
- How can you improve performance within Lumion?
Build Mode Questions
- How do you fill the spaces in a wall so they look solid or capped?
- Is there a list of all the keyboard shortcuts in Lumion?
- How do you use the (new) Gizmo tool in Lumion 2023 and newer?
- How do you replace imported 'proxy' objects with Library objects?
- How do you create the best looking realistic roof tiles?
- How do you transfer content from one Project to another Project?
Library Content
- What Models/Objects are in the Lumion Library 2024? Gallery
- Which content is available in the Model & Material Libraries in Lumion 2024?
- What Models/Objects are in the Lumion Library 2024? Search Table
- What Models/Objects are in the Lumion Library 2023? Gallery
- What Models/Objects are in the Lumion Library 2023? Search Table
- Which content is available in the Model & Material Libraries in Lumion 2023?
Movie & Photo Mode Questions
- How do you use the Ray Tracing Effect?
- How do you use the Ray Tracing Effect in Lumion 2023?
- What Aspect Ratios and Resolutions are available in Lumion?
- How do you render a Photo or Movie with portrait proportions?
- How do you copy a camera view from one Project to another or within the current Project?
- Why is your model being clipped in front of the camera?
Material Questions
- How do Auto-Converted Materials work in Lumion?
- The New Glass Material for Lumion 2024 and the Glass setting for Ray Tracing
- How do you use the Material Editor in Lumion 2023 and newer?
- What do the properties of the Standard Material mean in Lumion 2023 and newer?
- How do you copy, paste, save and load Materials in Lumion 2023 and newer?
- Changes for Projects to use the Water Material in Lumion 2023?
Rendering Questions
Panorama Mode Questions
- What do the render settings mean in Panorama Mode?
- How do you render using Ray Tracing for 360 VR Panorama?
- How do you render 360 Panoramas in Lumion for use with Oculus Quest 2 headsets?
- How do you embed a MyLumion Panorama image on your own website?
- How do you embed a monoscopic Panorama image on Facebook?
File & BackUp Questions
- Why do you get a message about the Movie Manager?
- How do you see a Lumion file when it was saved to a mapped network drive but the drive is no longer visible in Lumion?
- How do you migrate to a newer version of Lumion?
- Where are Projects and Imported Models saved to in Lumion?
- Why does Lumion need access to your computer's Documents folder?
- How do you change the location of the Lumion-documents folder (Lumion 2023 and newer)?