How can we help?
Knowledge Base
Lumion Account
- What is a Lumion Account?
- What options does your Lumion Account provide?
- What does the status of a license in the Lumion Account mean?
- How do you register a License Key on your Lumion Account?
- How do you change your email address for your Lumion Account?
- Why can't you access your Lumion Account?
Latest News
- Lumion 2024: Update to 24.2.0 - Release Notes
- Lumion 2024.0: Release Notes
- Lumion 2024: Update to 24.3.0 - Release Notes
- Lumion 2024: Update to 24.1.0 - Release Notes
- Lumion 2024 Pro Student is now available for Students and Faculty
- Lumion 2024.0: Everything you need to know
Sales Questions
- How do you buy a Lumion License Key?
- Can I purchase a Perpetual License Key?
- Can you convert a current perpetual license to a subscription license?
- How do you buy additional Seats?
- Are Lumion updates free?
- Who do you contact about your order or the payment process?
Subscriptions
New User Questions
- Do you have a Getting Started checklist?
- Can you use your CAD software with Lumion?
- Is there a Trial of Lumion?
- Do you have details to compare the features of Lumion Standard and Lumion Pro?
- How do you get a free Educational License Key for Lumion?
- How can you learn to use Lumion?
Learning Resources
System Requirements Questions
- Steps on resolving the error: 'Your screen resolution is too low'
- Which laptop PCs do you recommend for Lumion 2024?
- What kind of computer does Lumion 2024 need?
- Which graphics card do you need for Lumion 2024?
- What kind of computer does Lumion 2023 need?
- Can you install Lumion on a Mac?
Download & Installation Questions
- Do you have a Question on Downloading or Installing Lumion?
- Download Lumion or Lumion Pro
- How does the Updater for Lumion work?
- What file space do I need to download, install and use Lumion?
- How many computers may you install Lumion on?
- How do you get the email with your Lumion License Key information?
License and General Product Questions
- What happens when your Lumion Subscription License Key expires?
- How do Subscription Licenses work?
- How does the License System work?
- Why are Project files from the student and commercial editions of Lumion not compatible between each other?
- How do you get the latest Upgrade or Update of Lumion?
- How do you upgrade Lumion and your License Key?
Import & Export Questions
- How do you import Lights from your CAD software?
- What CAD software is compatible with Lumion?
- What Lumion plugins are there for CAD software?
- How do you import a model from your CAD software?
- How do you get help with import/export questions?
- How do you upload files for import/export questions?
General Questions
- Where can I find information about version changes?
- How do you get Lumion?
- How do you provide feedback on Lumion?
- What models are in the Lumion Library?
- How can you improve performance within Lumion?
- How do you upload files to Lumion staff?
Build Mode Questions
- Is there a list of all the keyboard shortcuts in Lumion?
- How do you use the (new) Gizmo tool in Lumion 2023 and newer?
- How do you replace imported 'proxy' objects with Library objects?
- How do you create the best looking realistic roof tiles?
- How do you transfer content from one Project to another Project?
- How can I ensure that all of the 2D text has the same size?
Library Content
- What Models/Objects are in the Lumion Library 2024? Gallery
- Which content is available in the Model & Material Libraries in Lumion 2024?
- What Models/Objects are in the Lumion Library 2024? Search Table
- What Models/Objects are in the Lumion Library 2023? Gallery
- What Models/Objects are in the Lumion Library 2023? Search Table
- Which content is available in the Model & Material Libraries in Lumion 2023?
Movie & Photo Mode Questions
- How do you use the Ray Tracing Effect?
- How do you use the Ray Tracing Effect in Lumion 2023?
- What Aspect Ratios and Resolutions are available in Lumion?
- How do you render a Photo or Movie with portrait proportions?
- How do you copy a camera view from one Project to another or within the current Project?
- Why is your model being clipped in front of the camera?
Material Questions
- The New Glass Material for Lumion 2024 and the Glass setting for Ray Tracing
- How do you use the Material Editor in Lumion 2023 and newer?
- What do the properties of the Standard Material mean in Lumion 2023 and newer?
- How do you copy, paste, save and load Materials in Lumion 2023 and newer?
- Changes for Projects to use the Water Material in Lumion 2023?
- How do you make Glass work best with Ray Tracing in Lumion 2023?
Rendering Questions
Panorama Mode Questions
- What do the render settings mean in Panorama Mode?
- How do you render using Ray Tracing for 360 VR Panorama?
- How do you render 360 Panoramas in Lumion for use with Oculus Quest 2 headsets?
- How do you embed a MyLumion Panorama image on your own website?
- How do you embed a monoscopic Panorama image on Facebook?
File & BackUp Questions
- How do you migrate to a newer version of Lumion?
- Where are Projects and Imported Models saved to in Lumion?
- Why does Lumion need access to your computer's Documents folder?
- How do you change the location of the Lumion-documents folder (Lumion 2023 and newer)?
- Does Lumion save backups of Projects/Scenes and Imported Model files?
- How do you transfer or migrate your Projects from one PC to another?