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Knowledge Base
Lumion Account
- What is a Lumion Account?
- What options does your Lumion Account provide?
- What does the status of a license in the Lumion Account mean?
- How do you register a License Key on your Lumion Account?
- How do you change your email address for your account?
- Why can't you access your Lumion Account?
Latest News
- Lumion 2023.2: Update 2023.2.2 - Release Notes
- Lumion 2023.2: Update 2023.2.1 - Release Notes
- Lumion 2023: Update to 23.2.0 - Release Notes
- Lumion 2023.1: Update 2023.1.3 - Release Notes
- Lumion 2023.1: Update to 23.1.2 - Release Notes
- Lumion 2023.1: Update to 23.1.1 - Release Notes
Sales Questions
- Can I purchase a Perpetual License Key?
- How do you buy a Lumion License Key?
- Can you convert a current perpetual license to a subscription license?
- How do you buy additional Seats?
- Are Lumion updates free?
- Who do you contact about your order or the payment process?
New User Questions
- Is there a Trial of Lumion?
- How do you get support?
- How can you learn to use Lumion?
- What are the keyboard shortcuts in Lumion 2023?
- Is there a list of all the keyboard shortcuts in Lumion 12?
- What CAD software is compatible with Lumion?
Learning Resources
System Requirements Questions
- Which graphics card do you need for Lumion 12?
- What kind of computer does Lumion 12 need?
- What do I do when the Lumion screen says the GPU drivers are out of date?
- What does the message 'Low VRAM detected' mean?
- What kind of computer does Lumion 2023 need?
- Which graphics card do you need for Lumion 2023?
Download & Installation Questions
- How does the Updater for Lumion work?
- How do you know if there is a newer version of Lumion?
- How do you resolve Installer (v2) problems - other Installation issues?
- How do you resolve Installer (v2) problems - Installation File issues?
- How do you resolve Installer (v2) problems - Installation issues?
- How do you resolve Installer (v2) problems - Download issues?
License Questions
- How do subscription licenses work?
- How does the license system work?
- How do you get the latest update of Lumion?
- How do you upgrade Lumion and your License Key?
- Is it possible to upgrade from Lumion to Lumion Pro?
- How do you get the latest version of Lumion?
Import & Export Questions
- How does LiveSync work with existing imported models in Lumion 2023.1 and newer?
- What Lumion plugins are there for CAD software?
- Where can you download Lumion plug-ins for your CAD software?
- How do you import a model from your CAD software?
- Model import guidelines for Autodesk Revit and Revit LT
- Model import guidelines for Autodesk AutoCAD
General Questions
- How do you solve a "Your license is hardware locked"?
- Transitions: How to Set up Lumion 2023 for Good renders
- Transitions: Why does my Project look different in Lumion 2023 compared to previous versions?
- How do you get Lumion?
- What are the changes in Lumion since my version? - Summary
- How do you provide feedback on Lumion?
Build Mode Questions
- Reference: Artificial Lighting values
- How do you create the best looking realistic roof tiles?
- Is there a list of all the keyboard shortcuts in Lumion 2023?
- How do you use the (new) Gizmo tool?
- Guide: Working with OpenStreetMap in Lumion 2023 Pro
- Guide: Working with OpenStreetMap in Lumion 12 Pro
Library Content
Movie & Photo Mode Questions
- What Aspect Ratios and Resolutions are available in Lumion 2023?
- How do Camera Path presets work?
- How do you import a Camera Path into Lumion?
- How do you use the new Ray Tracing Effect?
- Why is the Raytracing Effect blocked on my PC?
- Why is the Sun Study Effect or Sky and Clouds Effect not working?
Material Questions
- How do you use the Material Editor in Lumion 2023?
- How do you improve the thumbnail for a Custom Material?
- Changes for Projects to use the Water Material in Lumion 2023?
- How do you make Glass work best with Ray Tracing (Lumion 2023)?
- How do you copy, paste, save and load Materials in Lumion 2023?
- What do the properties of the Standard Material mean in Lumion 2023?
Rendering Questions
- How do you create an Outlines look in Lumion 2023 when Ray Trace rendering?
- How do you render the Ray Trace reflections for Lumion Animated Objects in Lumion 2023?
- Why do you get artifacts, blotches or patchy looking renders with Ray Tracing?
- Ray Trace rendering for Interiors: Steps to creating the Effects Stack
- Which resolutions are available for Ray Tracing in Photo Mode?
- How do you use the Color Correction Effect?
Panorama Mode Questions
- How do you render using Ray Tracing for 360 VR Panorama?
- How do you render 360 Panoramas in Lumion for use with Oculus Quest 2 headsets?
- What do the render settings mean in Panorama Mode?
- How do you embed a MyLumion Panorama image on your own website?
- How do you embed a monoscopic Panorama image on Facebook?
- Why is the MyLumion project you uploaded not loading?
File & BackUp Questions
- How do you change the location of the Lumion-documents folder?
- Why can't you open a Project from other editions such as the commercial product in the Lumion Pro Student edition?
- How do you transfer or migrate your Projects from one PC to another?
- What can you do if you get load, save or overwrite problems for your Project file?
- How can you delete the contents for the Imported Model Library folder?
- How do you transfer your Lumion settings and files to a different PC?
Troubleshooting
- How do you fix the small font size or the small user interface in Lumion after a Windows update?
- Guide: Windows settings - Increase TdrDelay to stop Windows from closing Lumion during long operations
- How do you generate a Microsoft System Information report?
- How can you fix Error code 0x4c8 message when saving a file?
- Why does "StyleTransfer.dll" error appear after installing or updating Windows 10 to the May 2020 Release (v2004)?
- How can you fix a blank screen when opening Lumion?