How can we help?
Knowledge Base
Lumion Account
- Named-User based Login for Lumion Pro and Lumion View
- What is a Lumion Account?
- What options does your Lumion Account provide?
- What does the status of a license in the Lumion Account mean?
- How do you register a License Key on your Lumion Account?
- How do you change your email address for your Lumion Account?
Latest News
- Lumion 2025.0: Everything you need to know
- Lumion 2025.0: Release Notes
- Lumion 2025 Pro Student is now available for Students and Faculty
- Transitions from prior versions to using Lumion 2025
- Transitions from prior versions to using Lumion 2025: Technical Limitations
- Release Notes for Lumion View 2025.0
Sales Questions
- Lumion Products and Pricing: Commercial FAQ
- Do you have to pay sales tax?
- How do you buy a Lumion License Key?
- Can I purchase a Perpetual License Key?
- Can you convert a current perpetual license to a subscription license?
- How do you buy additional Seats?
Subscriptions
New User Questions
- Do you have a Getting Started checklist?
- Can you use your CAD software with Lumion?
- Is there a Trial of Lumion?
- How do you get a free Educational License Key for Lumion?
- How can you learn to use Lumion?
- How do you get support?
Learning Resources
System Requirements Questions
- What kind of computer does Lumion need?
- What kind of computer do I need to run Lumion View?
- What kind of computer does Lumion 2024 and newer need?
- Which graphics card do you need for Lumion 2024 and 2025?
- Which laptop PCs do you recommend for Lumion 2024 and newer?
- Can you install Lumion on a Mac?
Download & Installation Questions
- How do you get the email with your Lumion License Key information?
- Download Lumion or Lumion Pro
- What file space do I need to download, install and use Lumion?
- Do we have an offline installer?
- Do you have a Question on Downloading or Installing Lumion?
- How does the Updater for Lumion work?
License and General Product Questions
- Where is the Getting Started email?
- Named-user access for Lumion
- Students: Application for License Key: Other FAQ's
- How do you apply for a valid License Key?
- What happens when your Lumion Subscription License Key expires?
- How do Subscription Licenses work?
Import & Export Questions
- How do Auto-Converted Materials work in Lumion?
- How do you import Lights from your CAD software?
- What CAD software is compatible with Lumion?
- What Lumion plugins are there for CAD software?
- How do you import a model from your CAD software?
- How do you get help with import/export questions?
General Questions
- How does the Custom Lumion Title Bar work in Lumion 2025 and newer?
- General Questions: Other FAQ's
- Where can I find information about version changes?
- How do you get Lumion?
- How do you provide feedback on Lumion?
- What models are in the Lumion Library?
Build Mode Questions
- How can you Flip or Mirror a model?
- How does the Performance Center work?
- How do you use the Scene Inspector in Lumion 2025?
- How do you Search for a model in the Lumion Library?
- How do you fill the spaces in a wall so they look solid or capped?
- Is there a list of all the keyboard shortcuts in Lumion?
Library Content
- Which content is available in the Model & Material Libraries in Lumion 2025?
- What Models/Objects are in the Lumion Library 2025? Gallery
- What Models/Objects are in the Lumion Library 2025? Search Table
- What Models/Objects are in the Lumion Library 2024? Gallery
- Which content is available in the Model & Material Libraries in Lumion 2024?
- What Models/Objects are in the Lumion Library 2024? Search Table
Movie & Photo Mode Questions
- How do you use the Ray Tracing Effect?
- How do you use the Ray Tracing Effect in Lumion 2023?
- What Aspect Ratios and Resolutions are available in Lumion?
- How do you render a Photo or Movie with portrait proportions?
- How do you copy a camera view from one Project to another or within the current Project?
- Why is your model being clipped in front of the camera?
Material Questions
- Water Materials in Lumion 2025 and newer
- How do Auto-Converted Materials work in Lumion?
- The New Glass Material for Lumion 2024 and newer and the Glass setting for Ray Tracing
- How do you use the Material Editor in Lumion 2023 and newer?
- What do the properties of the Standard Material mean in Lumion 2023 and newer?
- How do you copy, paste, save and load Materials in Lumion 2023 and newer?
Rendering Questions
Panorama Mode Questions
- What do the render settings mean in Panorama Mode?
- How do you render using Ray Tracing for 360 VR Panorama?
- How do you render 360 Panoramas in Lumion for use with Oculus Quest 2 headsets?
- How do you embed a MyLumion Panorama image on your own website?
- How do you embed a monoscopic Panorama image on Facebook?
File & BackUp Questions
- How do you migrate Projects and Files to Lumion 2025 and newer?
- Why do you get a message about the Movie Manager?
- How do you see a Lumion file when it was saved to a mapped network drive but the drive is no longer visible in Lumion?
- How do you migrate to a newer version up to Lumion 2024?
- Where are Projects and Imported Models saved to in Lumion?
- Why does Lumion need access to your computer's Documents folder?